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Questions? Call: 800-852-3662

7:30 to 4:00 M-F PST

Upload Your Images

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Below is a simple guide for setting up successful print files. We HIGHLY recommend following these steps before uploading photos to ensure your photos look their best!


Resolution

For fine art giclee printing, we need a minimum of 120 dpi (resolution) at the size you intend to order. If your resolution is naturally higher than that, perfect!  Unfortunately, we can't guarantee the print quality of any files with a native resolution lower than 120 dpi.

Please do not open your file in Photoshop and increase the resolution. Although Photoshop allows you to do this, it causes undesireable results and a poor quality print.


Size

Unsure what size your file can be printed at? Once you upload your file and click on it to move to the next step, our handy cropping tool will give you a list of sizes your file is capable of printing in, as well as custom (non-standard) sizes you may be interested in. If you see the size you want grayed out, this means your file is too small to go that size.  


Layers & Text 

If you have added text or layers in your file, please flatten the image before uploading. This will help ensure that what you see on your computer will match what we see on ours.


File Type 

We accept both .TIF and JPEG for acceptable printing formats.  Although we accept .TIF files, we highly recommend saving the file as a high resolution JPEG to limit the possibility that your file size ends up above the 100 MB max that our upload tool allows.  

If you are editing your file prior to upload, we recommend you save that file in .TIF format to prevent quality loss. Once you have finalized your changes, we then recommend that you save a final flattened JPEG copy of your file to upload with a quality setting of 10 (High) in Photoshop or if using Adobe Lightroom a minumum quality setting of 92. 


Color Space

All printers print in a CMYK color space. You do not need to convert your file from RGB prior to upload, and we prefer that you don't in the final file you upload to us. However, some colors in RGB fall outside of the color gamut of what printers are capable of printing. These colors are often very pure blues, reds, and other bright colors.  

If you have color concerns, we highly recommend that you convert to CMYK on your end to get an idea of whether or not any colors in your image will dull or change in print.


Borders 

All images larger than 11"x14", printed on matte, photo, or velvet paper will be printed with a standard 1" white border (1/2" white border added to images 11"x14" or smaller) in addition to your image size unless otherwise specified.  If you prefer something different, please either select from our other border sizing options in the styles tab, or make a note in the message section before adding the item to your cart and we'll be happy to accomodate you.


Bleed & Crop Marks 

Please do not include bleed or crop marks in your file. We will take care of that from our end. 


Please Note 

Although we do our best to review files upon receipt, uploaded files are printed as they are uploaded, so please be sure to double check your files for errors and imperfections prior to upload. If you have color or quality concerns, we highly recommend ordering a proof prior to placing your final order. Full size proofs are available at the same cost as a regular print at that size.

If you'd like a less expensive proof option, we also offer 8x10 proofs. These proofs can either be an 8x10 cropped from your full size image, or an 8x10 scaled down print of your full image. Pricing for 8x10 proofs is the same as an 8x10 print on the material of your choice. If you are ordering a canvas, canvas proofs will be shipped rolled up and not stretched on bars.

When you receive your proof, you will need to contact us with written approval to move forward on the larger print. We cannot guarantee color accuracy if a proof is not ordered. Our Money Back Guarantee is void if you do not order a proof. We thank you for your understanding.


Assistance with File Setup 

Need help setting up your files? Let us know. 

Graphic Design services are available at $50 per hour, charged per 1/4 hour.   

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Description of Policy from Merchant:

We strive to produce a final product that you are 100% happy with. We are happy to take returns and issue refunds for any printing quality issues or damages in shipping. Have a return or questions about your order? Call us at 800-852-3662 or email us. http://www.gangohomedecor.com/terms-guarantee

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Description from Merchant:

By using only the best giclée printers, inks and substrates, we are capable of producing amazingly detailed prints for both the fine art and professional photography markets alike. http://www.gangohomedecor.com/printing-services

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