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NOTICE Regarding COVID-19: At this time we remain open to service your print orders (we unfortunately have to halt any scanning orders until further notice). We are making every effort to handle all product produced with protective gloves, as well as keeping all areas within our office sanitized and requiring employees to stay home upon any indication of illness. For your safety and ours, if you choose to pickup your order via Will Call and have not paid, we are not receiving payments in person. We will email you an invoice to pay prior to pickup. Please call (503) 223-9694 once you arrive at our facility. Our doors will be locked and an associate will bring your order to your car. Thank you for your cooperation during this challenging time.
Below is a simple guide for setting up successful print files. We HIGHLY recommend following these steps before uploading photos to ensure your photos look their best!
For fine art and photography giclee printing, we need a minimum of 120 dpi (resolution) at the size you intend to order. If your resolution is naturally higher than that, perfect! Unfortunately, we can't guarantee the print quality of any files with a native resolution lower than 120 dpi.
Please do not open your file in Photoshop and increase the resolution. Although Photoshop allows you to do this, it causes undesirable results and a poor quality print.
Unsure what size your file can be printed at? Once you upload your file and click on it to move to the next step, our handy cropping tool will give you a list of sizes your file is capable of printing in, as well as custom (non-standard) sizes you may be interested in. If you see the size you want grayed out, this means your file is too small to go that size.
All images printed on matte, photo, or fine art paper substrates will be printed with a white border in addition to your image size unless otherwise specified. For images under 11"x14", we will print with 1/2" white border. For anything larger than 11"x14", we will print with 1" white border. If you prefer something different, such as no border (Full Bleed), please either select from our other border sizing options in the styles tab, or make a note in the message section before adding the item to your cart and we'll be happy to accommodate you.
We accept both .TIF and JPEG for acceptable printing formats. Although we accept .TIF files, we highly recommend saving the file as a high resolution JPEG to limit the possibility that your file size ends up above the 100 MB max that our upload tool allows. If you are editing your file prior to upload, we recommend you save that file in .TIF format to prevent quality loss.
Once you have finalized your changes, we then recommend that you save a final flattened JPEG copy of your file to upload with a quality setting of 10 (High) in Photoshop or if using Adobe Lightroom a minimum quality setting of 92.
All printers print in a CMYK color space. You do not need to convert your file from RGB prior to upload, and we prefer that you don't in the final file you upload to us. However, some colors in the visual and RGB color spectrum fall outside of the gamut of what printers are capable of printing. These colors are often very pure blues, reds, and other bright colors.
If you have color concerns, we highly recommend that you convert to CMYK on your end to get an idea of whether or not any colors in your image will dull or change in print. Below is a helpful color graphic that illustrates the colors available in the visible color spectrum vs. RGB and CMYK.
If you have added text or layers in your file, please flatten the image before uploading. This will help ensure that what you see on your computer will match what we see on ours.
Please do not include bleed or crop marks in your file. We will take care of that from our end.
Although we do our best to review files upon receipt, uploaded files are printed as they are uploaded, so please be sure to double check your files for errors and imperfections prior to upload. If you have color or quality concerns, we highly recommend ordering a proof prior to placing your final order. Full size proofs are available at the same cost as a regular print at that size.
If you'd like a less expensive proof option, we also offer 8x10 proofs. These proofs can either be an 8x10 cropped from your full size image, or an 8x10 scaled down print of your full image. Pricing for 8x10 proofs is the same as an 8x10 print on the material of your choice. If you are ordering a canvas, canvas proofs will be shipped rolled up and not stretched on bars.
When you receive your proof, you will need to contact us with written approval to move forward on the larger print. We cannot guarantee color accuracy if a proof is not ordered. Our Money Back Guarantee is void if you do not order a proof. We thank you for your understanding.
Need help setting up your files? Let us know.
Graphic Design services are available at $75 per hour, charged per 1/4 hour.
Graphic design services include color correction and any file touch up work such as removal of imperfections, dust, hair, overall image cleanup.
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We strive to produce a final product that you are 100% happy with. We are happy to take returns and issue refunds for any printing quality issues or damages in shipping. Have a return or questions about your order? Call us at 800-852-3662 or email us. http://www.gangohomedecor.com/terms-guarantee
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By using only the best giclée printers, inks and substrates, we are capable of producing amazingly detailed prints for both the fine art and professional photography markets alike. https://www.gangocustomprinting.com/printing-services
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